A deposit transaction may be declined for several reasons, including:

• Using a card that is not activated for purchases or online payments.
• Insufficient funds in the card or account used to complete the deposit.
• Delays in completing the deposit steps, such as entering the one-time password (OTP) too late.
• Entering incorrect payment details, such as the card number, expiry date, or security code.
• Using a payment method that does not match the trading account holder’s name, as the payment method must be in the client’s own name.

What should I do if my deposit is declined?

You will be notified by email if your deposit request is declined. Please contact the Customer Support team and provide them with the following information:

• Deposit receipt or confirmation
• Payment method used
• Amount and transaction date

The team will investigate the reason and assist you in completing the deposit successfully.