A withdrawal request may not be approved for several reasons, including:

• Selecting an incorrect withdrawal method or a method that is not available for your account.
• Incomplete account verification, as your account must be fully verified for the withdrawal request to be processed successfully.
• Requesting a withdrawal to an account or card that is not registered in your name. The withdrawal method must be registered under the same name as your trading account, and withdrawals to third-party accounts are not accepted.
• Insufficient balance in your account to cover the withdrawal amount and any applicable fees.
• Failure to meet the requirements needed to process the withdrawal request, such as providing the required documents.

What should I do if my withdrawal request is declined?

You will be notified by email once your withdrawal request is declined. Please contact the Customer Support team and provide them with the following information:

• Details of the declined withdrawal request
• Withdrawal method used
• Amount and request date

The team will inform you of the reason for the rejection and help you complete the withdrawal process successfully.