If the amount was deducted from your bank account or card but was not credited to your trading account, please contact the Customer Support team immediately and provide them with the following information:

• A receipt or confirmation of the deduction from the bank
• The payment method used
• The amount and transaction date

The team will investigate the issue and coordinate with the payment provider. If the rejection is confirmed, the amount will be refunded to the same original payment method. Please note that any refund fees may be deducted from the refunded amount.