General
Verification
- What are the detailed steps to complete the verification process?
- What documents are considered valid Proof of Address (POA)?
- Where can I download my account statement or transaction history?
- What are tax forms?
- My card is lost, stolen, expired, or cancelled. How can I update it?
- If any required documents are missing, the account cannot be approved or verified.
Deposit & withdrawal
- How can I transfer funds between my Evest accounts?
- Where can I view my deposit and withdrawal history?
- When can I withdraw funds from my account?
- Do I pay a withdrawal fee if I have not traded?
- Why was my withdrawal request not approved?
- My withdrawal request is marked as “Under Review.” What is the reason?
My Account
- How Can I Contact My Account Manager?
- What is a dormant account and how can it be reactivated?
- Why Is My Account Under Review or Investigation?
- What Are the Reasons for My Account Opening Request Being Rejected?
- I Entered the Wrong Password What Happens?
- What Is QR Code Login and How Can I Enable It?
Trading & Investing
- What Are Swap Fees or Overnight Financing Fees?
- What Are the Frequently Asked Questions About Cryptocurrency Trading?
- What Are the Frequently Asked Questions About Futures Trading?
- What are the frequently asked questions about stock trading?
- What are the trading fees and commissions at Evest?
- What is the main difference between a live account and a demo account?
Troubleshooting
- My credit card deposit was declined. What should I do now?
- Why is there a loss as soon as I open a trade?
- What should I do if I can't see my withdrawn funds?
- Is there a maximum trade size for each trading instrument?
- How can I reset my password if I forgot it?
- Why do I need to add funds to open my positions?