General
Verification
- What are the detailed steps to complete the verification process?
- What documents are considered valid Proof of Address (POA)?
- Where can I download my account statement or transaction history?
- What are tax forms?
- My card is lost, stolen, expired, or cancelled. How can I update it?
- If any required documents are missing, the account cannot be approved or verified.
Deposit & withdrawal
- How can I transfer funds between my Evest accounts?
- Where can I view my deposit and withdrawal history?
- When can I withdraw funds from my account?
- Do I pay a withdrawal fee if I have not traded?
- Why was my withdrawal request not approved?
- My withdrawal request is marked as “Under Review.” What is the reason?
My Account
- How Can I Freeze or Suspend My Trading Account?
- How Can I Contact My Account Manager?
- What is a dormant account and how can it be reactivated?
- Why Is My Account Under Review or Investigation?
- What Are the Reasons for My Account Opening Request Being Rejected?
- I Entered the Wrong Password What Happens?
Trading & Investing
- What Is a Pip in Trading on the Evest Platform?
- What Is Free Margin?
- What Is Margin?
- Does Evest Support the MT5 Platform?
- What Is a Lot in Trading?
- What Is the Warren Buffett Basket among Evest’s Investment Baskets?
Troubleshooting
- How can I report a technical issue or bug in the app?
- My withdrawal is delayed. Who should I contact?
- Why was my bank transfer frozen?
- Why was my position/trade closed automatically?
- I tried to register but couldn’t complete the signup process.
- I can’t reset my password. What should I do?