To successfully complete your account verification process, please follow a few simple steps to ensure that your information is correct. This process helps activate your account and allows you to use all services safely and quickly.
App:
- Log in to your account
- Go to “Menu”
- Select “Compliance Check”
- Click “Start Compliance Verification”
- Enter your email address
- Then click “Start Verification”
- Upload Proof of Identity (passport / ID card)
- Upload Proof of Residence (recent bill or bank statement)
- Upload Proof of Payment, if requested
- Enter any additional information, such as source of income, if requested
- Review the information and make sure it is correct
- Click “Submit”
Web:
- Log in to your account
- Click on the profile icon
- Go to “Compliance Check”
- Click “Start Compliance Verification”
- Enter your email address
- Then click “Start Verification”
- Upload Proof of Identity and Proof of Residence
- Add any additional required documents
- Review the information
- Click “Submit”
Notes:
The steps may vary slightly depending on the account status or account type
Additional documents may be requested, such as Proof of Source of Funds or a Residence Permit
All documents must be clear, recent, and match the information on your account
After submission, the request will be reviewed, and this may take some time
What documents are required to complete the verification process?
To complete your account verification, you will be asked to submit some basic documents to confirm your identity and validate your information.
This step helps enhance security and ensures that the services are used in a reliable and secure manner.
Step 1: Prepare Proof of Identity (POI)
- Upload a clear and readable copy of a valid passport or national ID card.
- The document must include: personal photo, full name, date of birth, signature, issue date, and expiry date.
Step 2: Prepare Proof of Residence (POR)
- Landline phone bill
- Utility bill such as electricity, water, or gas
- Home internet bill
- Bank statement
- Official letter from a government authority
- Official letter from the employer stating that the residence is provided by the company
Step 3: Prepare Proof of Payment (POP)
Submit a document proving the latest funding transaction made to the trading account.
The document may be one of the following:
- Bank statement
- Payment receipt
- Bank transaction receipt
- Payment confirmation
Cryptocurrency wallet transaction confirmation, including the transaction ID and wallet address - A copy of the card used for the deposit, showing only the name, expiry date, and last 4 digits of the card
- Or any other official document proving that the transaction was successful
All documents must be clear and must include the full name, date, transaction amount, and the issuing entity of the transaction.
Step 4: Submit Source of Wealth (SOW) information when requested
You may be asked to provide additional information about your source of wealth to comply with regulatory requirements Documents or information may include:
- Salary slips and bonuses for the last three months
- An official letter from the employer confirming the salary and bonus amounts
- A bank statement showing the latest salary payment received from the mentioned employer, or a pension payment
Step 5: Submit Residence Permit (RP), if required
Upload a clear and readable copy of a valid residence permit. The document must include: personal photo, permit number, expiry date, issuing authority, and any relevant details. Important additional information:
- Make sure all images are clear, complete, and not cropped
- The information in the documents must match the details on your account
- It is recommended to prepare all required documents before starting to speed up the review process
- If you need assistance during verification, you can contact support via live chat or WhatsApp through the Help Center