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How can I change my account manager?

May 07, 2026 07:55
Updated

You need to contact the customer support team and request a change of your account manager.

What is the expected response time from the support team?
The customer support team will confirm receipt of your request within 12 working hours.

What communication channels are available? (Live Chat / Email / WhatsApp)
You can contact the support team via available channels such as Live Chat, email, or WhatsApp.

Is the change immediate or does it take time?
Yes, the change is processed within up to 24 working hours.

Will the new account manager contact me, or should I reach out?
The new account manager will contact you and share their contact details

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EVEST is a brand owned by ATRIAFINANCIAL HOLDINGS LTD, a company incorporated in the United Kingdom with registration number 12745548, which is the shareholder of the ATRIAFINANCIAL LTD, ATRIAFINANCIAL (COMOROS) LTD, ATRIAFINANCIAL SA (PTY) LTD.

Registered Address: 11 Blackheath Village London, United Kingdom SE3 9LA

AATRIAFINANCIAL LTD is authorized by the Vanuatu Financial Services Commission (“VFSC”) under the Financial Dealers Licensing Act [Cap70] Principal License, with registration number 17910.

Registered Address: 1st Floor B&P House, Kumul Highway, Port Vila, Republic of Vanuatu.

ATRIAFINANCIAL SA (PTY) LTD is authorised by the Financial Sector Conduct Authority (FSCA) as a Financial Service Provider (FSP) under FSP license number 36060.

Registered Office: 34 Whiteley Boulevard, 3rd Floor, Melrose Arch, Birnam, Gauteng, 2196, South Africa.

ATRIAFINANCIAL (COMOROS) LTD is authorised by the MWALI International Services Authority under license number T2023414.

Registered Office: P.B. 1257 Bonovo Road, Fomboni, Comoros, KM

ATRIAFINANCIAL BUSINESS SERVICES LTD, is a subsidiary of ATRIAFINANCIAL HOLDINGS LTD and it is incorporated in the Republic of Cyprus with registration number HE 419548, having its registered address at Athallasas 62, Mezzanine, Strovolos, Nicosia, Cyprus. ATRIAFINANCIAL BUSINESS SERVICES LTD is a Paying Agent of ATRIAFINANCIAL LTD, all payments related to Paysafe will be processed by Atriafinancial Business Services Ltd.

ATRIAFINANCIAL CAPITAL LIMITED, a company incorporated in United Kingdom with registration number 10356128, having its registered address at 11 Blackheath Village, London, England, SE3 9LA, is a Paying Agent of ATRIAFINANCIAL LTD.

AFRIMAYA TRADING SA DE CV, a company incorporated in Mexico with registration number ATR120619QB3, having its registered office at Lazaro Cardenas 146 Provincia Tlaquepaque Guadalajara Jalisco Mexico, is acting as a Paying Agent of Atriafinancial Ltd in the LATAM region.

LATAM INVESTMET SAS, a company incorporated in Uruguay with registration number RUT: 219447460017 having its registered office at Av. Luis Alberto de Herrera 1183 (oficina 103), 11200 Montevideo, Departamento de Montevideo, Uruguay is acting as a Paying Agent and authorized Affiliate of Atriafinancial Ltd in the LATAM region.

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