If you are having trouble logging in to your Evest account, you can follow these basic steps to help resolve the issue:

1. Check your login details

• Email address: Make sure you enter the same email address used during registration, with no extra spaces.
• Password: Check the keyboard language and make sure Caps Lock is not enabled, as passwords are case-sensitive.

2. Reset your password

If you are not sure of your password, or you receive a message saying it is incorrect:

• Click “Forgot Password?” on the login page.
• Enter your registered email address, and Evest will send you a link or code to reset your password.

Note: If you do not see the reset email in your inbox, please check your Spam / Junk folder.

3. Fix browser or app technical issues

• Cookies and cache: Try clearing your browser cache, or log in using Incognito Mode.
• App update: If you are using the Evest mobile app, make sure it is updated to the latest version available in the app store.

4. Account status: frozen or restricted

In some cases, login access may be temporarily restricted by the platform if there are missing verification documents, or if the wrong password has been entered several times in a row to protect your account from unauthorized access.

What should you do if the issue continues?

If you have tried the steps above and still cannot log in, contact Evest technical support immediately through the live chat available on the website, without needing to log in. You may also contact your account manager if you have a direct communication channel, so the technical team can check your account status and reactivate it.