If the funds withdrawn from your Evest account do not appear in your bank account, Evest outlines the following official procedures and timeframes for handling this situation:

1. Review the official processing timeframes

• Internal processing time: Evest usually takes from 24 to 72 business hours, and in some cases up to 7 business days, to process and approve the withdrawal request on its side.
• Timeframe for receiving the funds: After the platform approves the request and sends the funds, the timing depends on your bank and payment service provider. Evest officially states that in some cases, the process may take up to 30 business days for the funds to appear in your bank account.

2. Check the request status in your account

1. Log in to your Evest account.
2. Mobile App:
3. Tap the three lines menu.
4. Select Withdraw.
5. Tap Proceed.
6. Go to the withdrawal history to check the status of your withdrawal request, whether it is pending, approved, or not approved.

Web:

1. Click on the initials of your name.
2. Select Withdraw.
3. Then click Withdrawal History.

3. Review the basic withdrawal requirements

Make sure your account meets the following conditions to avoid any delays:

• Your trading account must be fully verified by uploading the required proof of identity and proof of residence documents.
• The withdrawal amount must be equal to or higher than the minimum withdrawal amount, which is USD 25.

Next step if the timeframe has passed and the funds have not arrived:

If 30 business days have passed and the funds still have not reached your bank account, you should contact Evest support directly.

• Please contact the relevant department and request a tracking number if the withdrawal was made via card, or request a transfer receipt if the withdrawal was made via bank transfer, so the transaction can be tracked accurately.
• Take this number or receipt to your local bank so the bank representative can track the pending funds and help facilitate their arrival into your account.