Our customer support team is available to assist you with any questions or issues you may encounter while using your account. By contacting support, you can receive prompt assistance to ensure a smooth and secure experience.
United Arab Emirates:
+971 800 03 570 3153
Uruguay:
+598 2 904 9766
+598 2 904 7799
+598 2 904 7500
You can also reach us through:
- Live chat
- Email: support@evest.com
- Contact Us form.
Our support team is ready to assist you and respond to all inquiries as quickly as possible.
How can I submit a complaint?
You can submit a complaint by completing the complaint form using any of the following methods:
Email: complaints@evest.com
When submitting a complaint, please ensure you include the following information:
- Trading account number
- Full name (first and last name)
- A clear description of the issue, including the transaction number (if applicable)
- Date and time of the issue
- Customer contact details
Once the complaint is received, it will be immediately registered in the company’s internal system and assigned a unique reference number.
An acknowledgment of receipt, including the reference number, will be sent within no more than 5 business days. Please use this reference number in all future correspondence related to the complaint.
The company will review and respond to the complaint within a period not exceeding two months from the date of submission, while keeping the customer informed of any updates. The company also commits to attempting to resolve the complaint with the customer up to three times.
The final response will be sent in writing via email and may include one of the following outcomes:
- Acceptance of the complaint with clarification of corrective actions or solutions
- Offering a solution or compensation without admitting liability
- Rejection of the complaint with an explanation of the reasons
- Explanation for any delay in the final response, along with an expected timeline
If the customer agrees with the decision, they are requested to inform the company. If no response is received within 8 weeks, the complaint will be considered closed.